Topic: Resolving conflict and dealing with difficult people in the workplace


Instructions: The final project requires you to develop a PowerPoint slide presentation for use as a training tool with line managers and supervisors on how to resolve conflict, as well as deal with difficult people, in the workplace. Many organizations hold such training programs at least annually with line management as a refresher in order to ensure that employee conflicts and aggressive behavior are dealt with expeditiously, assertively, and  proactively, in order to prevent such behavior from taking place at work. As such, your presentation should briefly outline (i.e., no more than 2-3 slides) the negative issues associated with allowing conflict in the workplace to go unchecked, and focus the majority of your presentation (i.e., 8-10 slides) on the positive measures, programs, and processes that organizations can/do adopt to mitigate conflict and negative employee behavior in the workplace.

Many organizations have extended conflict resolution programs beyond Human Resource Development (HRD) programs and processes by changing human resource management (HRM) policies and programs to meet the special needs of the new workforce. A growing number of organizations are holding managers formally accountable for resolving employee concerns and/or grievance internally, within their departments. For example, incorporating such goals and objectives into their performance evaluation process. As the HRD manager for your organization, what new training programs and processes would you propose to senior management to develop effective training and conflict resolutions methods that will ultimately lead to a climate in which all employees can thrive within the organization and contribute to its success?

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