• Define in your own words the terms “operations management”, “operational efficiency”, “operational effectiveness”, “operations strategy”, and “operational sustainability.”
  • Next, critically discuss the process of operations management and how it is done within their organization, using the terms just defined.  Find at least one internal area where operations management is implemented, discuss the process, and comment on the relative effectiveness of the process.
  • What OM techniques are used?  How?  If a particular technique is not used, why not (e.g., lack of time, lack of knowledge, culture resistance, complexity)?
  • Specifically, is Six Sigma used?  Why or why not?
  • In addition, define the concept of “quality” as used in his or her work organization.


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