Define the following terms associated with ISM: “business intelligence”, “enterprise resource planning (ERP)”, “customer relationship management (CRM)”, “data mining”, and ”intelligent systems”

Please define the following terms associated with ISM:  “business intelligence”, “enterprise resource planning (ERP)”, “customer relationship management (CRM)”, “data mining”, and ”intelligent systems”, and answer the following questions:

  • Which of these are used in your organization? Why?
  • Which are not used? Why not?

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