• Site Manager for a commercial storage facility.
  • Employee is habitually late.
  • Employee is a keyholder and responsible for opening the facility once per week.
  • Facility opens late when employee is opening.
  • Tenants are dissatisfied with facility because they have to wait.
  • Repeated conversation with employee have not changed the issue.
  • Scenario relationship: I was the site manager at the time.

Discuss the Results based on the Organizational behavior concepts ( communication, training, ethical dilemmas, motivation, decision making) . what the leaders or managers could have done or should have done to optimize the scenario, improve the success results, or highlight job well done.

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