1. The IRS Mission- Provide America’s taxpayers top quality service by helping them understand and meet their tax responsibilities and enforce the law with integrity and fairness to all. Problem: There are allegations that the IRS targeted and audited certain individuals and groups based on political affiliations. (A) Explain how the actions of the IRS violated the elements of the 5P’s Model. Be specific. (B) How could the IRS top managers have used the 5Ps Model to prevent such actions?
  1. You are a consultant for the President of Texas A&M University-Commerce. He wants to implement a strategic quality management initiative. What are the first 4 things that should be done? List and explain why and what results you would expect from each.

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