Questions for the UPS Training Case
Please answer the following questions. Type your responses in an approximately 2 pages word document
- Identify and list organizational needs, task needs, and person needs for developing training at UPS. Which training objectives are you able to identify?
- Which training methods were applied in the training at UPS?
- Identify indicators for training effectiveness on to the four levels proposed by Kirkpatrick: Reaction, 2., Learning, 3. Behavior and, 4. Results. Precisely, identify at least one outcome for each of the four categories for the training at UPS.