Questions for the UPS Training Case

Please answer the following questions. Type your responses in an approximately 2 pages word document

  1. Identify and list organizational needs, task needs, and person needs for developing training at UPS. Which training objectives are you able to identify?
  1. Which training methods were applied in the training at UPS?
  1. Identify indicators for training effectiveness on to the four levels proposed by Kirkpatrick: Reaction, 2., Learning, 3. Behavior and, 4. Results. Precisely, identify at least one outcome for each of the four categories for the training at UPS.

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