QUESTION 1

  1. What is one of the differences between Medicare and Medicaid?
Medicaid is funded by the federal government, while funding for Medicare is shared by the federal government and the states.
 Medicaid has age limitations, while Medicare covers consumers of all ages.
Medicaid has age limitations, while Medicare covers consumers of all ages.
Medicaid has more limits on the type and duration of services covered than Medicare has.

5 points   

QUESTION 2

  1. In the past, quality measures have focused primarily on process and/or structure. In order to effectively measure and improve quality, those two elements need to be put aside, and attention must be paid exclusively to outcomes.

True

False

5 points   

QUESTION 3

  1. A caregiver yelling at or threatening the person receiving care is a form of what type of abuse?
fiduciary
sexual
 physical
emotional

5 points   

QUESTION 4

  1. A living will is a specific type of advance directive in which the consumer declares the wish to live, and specifies that all possible heroic measures be taken toward that goal.

True

False

5 points   

QUESTION 5

  1. The person or group in an organization that is responsible for making policy is the:
administration.
chief executive officer
governing body.
management.

5 points   

QUESTION 6

  1. While it is necessary to issue policies and establish new procedures, for cultural change to happen, behavior must change. The most effective way that a manager can change the culture of an organization is to lead by example.

True

False

5 points   

QUESTION 7

  1. Which of the following is a clinical application of HIT?
a staff member enters care-related information into the information system
a manager creates a staff schedule
personnel files are updated in a timely manner

a staff member enters billing information about a consumer

5 points   

QUESTION 8

  1. As society ages, the expectation is that there will be an increases both in the number of people with a chronic condition and the number of people who have multiple chronic conditions.

True

False

5 points   

QUESTION 9

  1. Which culture change approach includes creating small houses and cross training staff to perform tasks across departments/functions?
Eden Alternative
Wellspring Model
Green House Project
Pioneer Network

5 points   

QUESTION 10

  1. Culture change is based upon empowering the front line staff with power and authority, and creating self-directed work teams

True

False

5 points   

QUESTION 11

  1. Community relations is best defined as:
activity focused on getting consumers to purchase a product or service.
the process of building good relationships between organizations and consumers.

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